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Customer Experience Agent

We are seeking a Customer Experience Agent to join our team based in Melville, Long Island. 

In this role, you will work closely with our Logistics and Supply Chain, Warehouse team, and other key areas of our business. This is a hands-on role, working both with our product and interacting directly with our customers.  

This role will start out as a 3-month contract with the opportunity to join full-time. 

What You'll Be Doing
Interacting with our customers, creating an unparalleled experience – the Daniel Wellington Way – for everyone who comes into contact with us. You may well be the only contact the customer has with Daniel Wellington, which means you are the brand in the customer’s eyes.  

This is a role where you will use your communications skills, passion for service, and contribute to developing our truly global brand to the next level. 

  • Troubleshooting customer’s issues and assisting them after they have purchased a product (after-sales). 
  • Understanding a customer’s needs and expectations and ensuring they have an excellent customer experience. 
  • Providing customers with information about returns, warranty and repairs. 
  • Coordinate together with our warehouse to make sure we can solve potential customer issue in a timely manner. 

What You're Skilled At

  • Your positivity is infectious 
  • Driven to achieve your individual goals 
  • Working as a team to achieve goals 
  • You’re a fast typer! 
  • Written & verbal communication at 100% 
  • Keeping a fast pace 
  • Having fun :-) 

Who You Are

  • You enjoy working on an ever-growing team 
  • You want to contribute new ideas and help us develop the customer experience 
  • We are moving fast - you will need to have the desire to do the same 
  • You accept every and any challenge put in front of you and have a determination to achieve them 
  • You understand the connection between the support you give and how it contributes to our overall e-commerce business
Apply for this job

Or, know someone who would be a perfect fit? Let them know!

New York, NY

345 Hudson St
10014 New York Directions

DW LIFESTYLE

In addition to great benefits, you will get the chance to work in a global fast-paced and rapid-growing environment, constantly provided with new and exciting challenges. We take pride in building everything in-house, are all about constant learning and with that finding our own way of doing business. 

You will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.

We expect you to come in, take ownership of your area of responsibility, and bring it to new levels. 

Already working at Daniel Wellington | Americas?

Let’s recruit together and find your next colleague.

email
@danielwellington.com
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